Quality Service Statement
This firm is committed to ensuring a quality service to all our clients
Confidentiality
We will observe the utmost confidentiality with regard to your affairs.
Courtesy
We will be courteous in all our dealings with you.
Your legal options
We will explain your legal options and the procedures involved clearly to you to assist you make the best decisions about your affairs both initially and as the matter progresses.
Charges
We will give you information in writing about our own and other charges in accordance with legislation.
Efficiency
Once agreed instructions have been accepted, we will progress your affairs efficiently.
Information
We will keep you informed of the progress of your affairs on an ongoing basis. Where information is not immediately available, we will send you an interim reply.
We will respond quickly to your letters and telephone calls.
We will inform you of any developments which will significantly affect your transactions with us.
Your money
If you give us money to make a payment on your behalf, or we receive money on your behalf, we will hold this money strictly in accordance with the Solicitors Accounts Regulations.
Complaints
If you make a written complain to us, your file will be reviewed and a written reply will be issued to you.
GDPR
We are Field Solicitors of Office Unit 4, Manor Mills, Maynooth, Co Kildare. You can contact us at this address by post of by email at info@fieldsolicitors.ie
Our data protection representative is Averil Field
We have updated our privacy policy to ensure that your information is kept safe and our communications with you is fully compliant. We do not collect datea from our website and do not send out newsletters or unsolicited emails.
We only responde to emails or contact to us through our website when requested by you to do so. We only then request the required minimum information necessary to provide you with a quote for our services and thereafter within one month any such information obtained is deleted unless we have received formal instructions. All information in the intermediate period is held in accordance with Data Protection Law.
At the time that you wish to instruct us to act on your behalf you will be furnished with our full terms and conditions which includes our privacy policy before engagement.
• Your rights relating to personal data
You have the following rights under the GDPR, in certain circumstances and subject to certain exemptions, in relation to your personal data:
• Right to access the data – you have the right to request a copy of the persona data that we hold about you, together with other information about our processing of that personal data.
• Right to rectification – you have the right to request that any inaccurate data that is held about you is corrected, or if we have incomplete information you may request that we update the information such that it is complete.
• Right to erasure – you have the right to request us to delete personal data that we hold about you. This is sometimes referred to as the right to be forgotten.
• Right to restriction of processing or to object to processing - you have the right to request that we no longer process your personal data for particular purposes, or to object to our processing of your personal data for particular purposes.
• Right to data portability – you have the right to request us to provide you, or a third party, with a copy of your personal data in a structured, commonly used machine readable format.
In order to exercise any of the rights set out above, please contact us at the contact details at the start of this privacy notice.
